Terms and Conditions
Last updated: 29.12.2025
1. Seller
VENTANA.SK s. r. o.
Kadnárova 2519/59, 831 51 Bratislava - mestská časť Rača, Slovakia
Company ID (IČO): 55085504
Tax ID (DIČ): 2121885238
VAT ID: SK2121885238
Registration: Commercial Register of the City Court Bratislava III, Section: Sro, Insert No. 166249/B
Phone: +421 949 288 864
E-mail: info@ventanadoors.sk
IBAN: SK48 7500 0000 0040 3269 3575
SWIFT: CEKOSKBX
Director: Terekhov Sergiy
2. How the purchase works
Measurement → Agreement → Payment → Dispatch → Receipt → Inspection
- Measure the door opening. If needed, we will advise you which dimensions to provide.
- Select the product on the website and note the model, size, colour, configuration and preferred hardware.
- Contact us by phone, e-mail or messenger and send the order details.
- We will prepare a specification, confirm stock availability or estimated production lead time, and provide shipping costs.
- Once all conditions and the payment method are agreed, the order is confirmed.
- Upon receipt of the goods, we recommend checking the packaging, completeness and any visible damage before signing the carrier’s documents.
3. Orders and conclusion of contract
An order may be placed via the website, e-mail, phone or through our manager.
The sales contract is concluded once the seller confirms the order by e-mail, phone or another agreed method.
Before the order is confirmed, the customer may agree changes regarding the model, quantity, colour, configuration or other parameters.
4. Prices and payment
Prices on the website are stated in the applicable sales currency. For non-standard solutions, individual configurations, custom sizes or special options, the price may be calculated separately.
Available payment methods may include:
- bank transfer based on an invoice;
- online payment, if available on the website;
- other payment methods, if separately agreed between the parties.
For made-to-order goods or goods with individual parameters, an advance payment of 50–70% may be required. The remaining balance shall be paid before dispatch or by another agreed method.
5. Delivery and lead times
Delivery within Slovakia is carried out by carrier or courier depending on the nature, size and weight of the goods.
Delivery to other EU countries is available on request. The cost, timing and availability of such delivery are calculated individually after receiving the exact address and order composition.
- In-stock items: dispatched as soon as reasonably possible, subject to availability and logistics conditions.
- Made-to-order items: the estimated lead time is usually 6–8 weeks, unless otherwise agreed.
- Unless expressly agreed otherwise, goods are delivered without undue delay and no later than 30 days from the conclusion of the contract.
Partial deliveries may be agreed where appropriate.
6. Receipt of goods and damage
The customer is recommended to inspect the goods upon receipt, including packaging integrity, number of packages, completeness and any visible damage.
If visible damage is discovered, we recommend recording it in the carrier’s documents, taking photographs and notifying us without delay.
Inspection upon receipt helps resolve issues with the carrier more quickly, but does not limit the customer’s statutory rights under applicable law.
7. Withdrawal from contract
If the customer is a consumer and the contract was concluded at a distance, the consumer generally has the right to withdraw from the contract within 14 days from receipt of the goods without giving any reason.
The right of withdrawal may not apply in cases provided by law, in particular for goods made to the consumer’s specifications or clearly personalised.
8. Complaints and warranty
Complaints regarding product defects or warranty matters may be sent to us by e-mail, phone or another agreed method. To speed up the handling, we recommend attaching a description of the issue, photos or videos, and proof of purchase.
Complaints are handled without undue delay in accordance with applicable law and/or the manufacturer’s conditions.
9. Alternative dispute resolution
If a dispute between the seller and a consumer cannot be resolved directly, the consumer may contact an ADR entity in Slovakia, including the Slovak Trade Inspection (Slovenská obchodná inšpekcia, SOI).
The EU ODR platform has been discontinued since 20.07.2025.
10. Final provisions
The seller may amend or update these terms. For a specific order, the version valid at the time of order confirmation by the seller shall apply, unless otherwise expressly agreed by the parties.