Delivery and Payment
Contact details
VENTANA.SK s. r. o.
Address: Námestie 1. mája 18, 811 06 Bratislava
Phone: +421 949 288 864
Delivery area
We deliver within Slovakia and to selected countries of the European Union.
Availability of delivery to a specific country, delivery time and shipping cost are confirmed during checkout or after we receive the exact delivery address and order composition.
Delivery methods
- courier delivery or transport company delivery, depending on the size, weight and composition of the order;
- personal collection only by prior arrangement;
- delivery to other EU countries on individual quotation.
Delivery times
- Items in stock: usually 1–5 business days within Slovakia, unless stated otherwise on the product page or in the order confirmation.
- Made-to-order items / non-standard sizes / custom configuration: the estimated lead time is usually 6–8 weeks, unless agreed otherwise individually.
- Unless a different deadline has been agreed, goods are delivered without undue delay and no later than 30 days from the conclusion of the contract.
Partial deliveries
If an order contains multiple items and some of them are out of stock or require a longer production time, we may offer partial delivery. In such cases, this will be agreed with the customer in advance.
Shipping costs
Shipping costs depend on:
- the country and exact delivery address;
- the weight, dimensions and quantity of the goods;
- the selected delivery method;
- any carrying-in service, repeated delivery or other additional services, if available.
The exact shipping cost is shown during checkout, stated in the order confirmation, or confirmed by our manager before payment.
Payment methods
Depending on the destination country and the type of order, we may offer the following payment methods:
- bank transfer based on an invoice;
- online card payment, if available on the website;
- other payment methods, if explicitly offered during checkout.
Advance payment
For made-to-order goods, non-standard sizes, custom finishes or individually configured products, an advance payment of 50–70% may be required.
The remaining balance is payable before dispatch or by another agreed method.
Inspection upon delivery
Upon receipt of the order, we recommend that the customer immediately checks:
- the condition of the packaging;
- the number of packages;
- any visible damage;
- completeness of the goods and hardware.
If the packaging or the goods show visible damage, we recommend noting this in the carrier’s documents, taking photographs and contacting us as soon as possible.
Inspection upon delivery helps to resolve carrier-related issues more quickly, but it does not limit the customer’s statutory rights under applicable law.
Important information for made-to-order goods
Many doors, frames, architraves, extensions, glass elements, hardware and products with non-standard parameters are manufactured according to the customer’s individual requirements.
For such goods, the 14-day right of withdrawal may not apply if the goods were made to the customer’s specifications or are clearly personalised.
Alternative dispute resolution
If the customer is not satisfied with the way we handled their complaint, they may submit a request for out-of-court consumer dispute resolution to the competent ADR body in Slovakia, including the Slovak Trade Inspection (Slovenská obchodná inšpekcia, SOI).
Seller information
Company: VENTANA.SK s. r. o.
Registered office: Kadnárova 2519/59, 831 51 Bratislava – Rača, Slovakia
IČO (Company ID): 55085504
DIČ (Tax ID): 2121885238
IČ DPH (VAT ID): SK2121885238
Director: Terekhov Sergiy
Registration: Commercial Register of the City Court Bratislava III, Section: Sro, Insert No. 166249/B
Showroom: Námestie 1. mája 18, 811 06 Bratislava
Phone: +421 949 288 864
E-mail: info@ventanadoors.sk